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jsm-docs

Included in skill bundleci-cdView on GitHub ↗

Files

SKILL.mdagentsreferences

Install

Install only this skill with npx skills
npx skills add alisonaquinas/llm-ci-dev --skill 'jsm-docs' -g -y
Install the containing skill bundle
/plugin install ci-cd@llm-skills
Download jsm-docs-skill.zip
This skill is bundled inside ci-cd. Use npx skills when you only want this skill, or install the bundle once to make every included skill available through the plugin marketplace flow. Browse the full skill bundle repository at github.com/alisonaquinas/llm-ci-dev.

Invoke

Invoke this skill after installation
/ci-cd:jsm-docs

SKILL.md

name: jsm-docs description: > Look up Jira Service Management Cloud documentation at support.atlassian.com/jira-service-management and the JSM REST API at developer.atlassian.com/cloud/jira/service-desk/rest using WebFetch. Covers site navigation, URL patterns, queues, SLAs, customer portals, ITSM processes, Assets, and the full JSM REST API reference.

Jira Service Management Docs Lookup

Navigate and fetch documentation from support.atlassian.com/jira-service-management and developer.atlassian.com/cloud/jira/service-desk/rest to answer questions about Jira Service Management Cloud queues, SLAs, customer portals, ITSM processes, Assets, and the REST API. This skill encodes the JSM docs structure so the agent can construct direct links and retrieve relevant documentation.

Intent Router

Load reference files for depth on specific topics:

TopicFileLoad when...
Site Navigationreferences/navigation.mdUnderstanding the JSM docs site structure and finding the right section
Quick Referencereferences/quick-reference.mdLooking up the most frequently needed JSM configuration and admin pages
JSM Cloud Referencereferences/jsm-cloud-reference.mdConfiguring queues, SLAs, portals, request types, ITSM processes, Assets
API Referencereferences/api-reference.mdUsing the JSM REST API for programmatic service desk operations

Quick Start

Key URL Patterns

The JSM documentation is organized around these top-level sections:

  • JSM Cloud Support: https://support.atlassian.com/jira-service-management/
  • JSM Docs Index: https://support.atlassian.com/jira-service-management/docs/
  • JSM REST API: https://developer.atlassian.com/cloud/jira/service-desk/rest/
  • Assets documentation: https://support.atlassian.com/jira-service-management/docs/what-is-assets/
  • Cloud Automation (JSM): https://support.atlassian.com/cloud-automation/resources/
  • JSM Community: https://community.atlassian.com/forums/jira-service-management
  • Atlassian Developer (JSM): https://developer.atlassian.com/cloud/jira/service-desk/

How to Look Up Documentation

  1. Identify the topic (queues, SLAs, portals, request types, ITSM processes, API, Assets)
  2. Start with the appropriate section URL from above
  3. Use WebFetch to load the page and extract relevant details
  4. When the specific page is unknown, load the quick-reference to find the most common pages
  5. For REST API lookups, use the api-reference to find endpoint paths and parameters
# Navigate to a specific JSM REST API endpoint page
# Pattern: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-<group>/
Use WebFetch on https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/

Common WebFetch Patterns

Use WebFetch on https://support.atlassian.com/jira-service-management/docs/ to browse all JSM docs
Use WebFetch on https://support.atlassian.com/jira-service-management/docs/configure-sla-goals/ to look up SLA configuration
Use WebFetch on https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-requests/ to find JSM REST API reference
Use WebFetch on https://support.atlassian.com/jira-service-management/docs/set-up-a-customer-portal/ for customer portal setup

Related References

  • Load Site Navigation to understand the JSM docs site structure and product capabilities
  • Load Quick Reference for the top 20+ most frequently needed documentation pages
  • Load JSM Cloud Reference for complete queue, SLA, portal, request type, ITSM process, and Assets configuration
  • Load API Reference for REST API endpoints, authentication methods, and programmatic JSM operations
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